Certified Dietary Manager (CDM) Practice Exam

What is the first step to take when a client requests a food not on their diet?

1. Verify with the nurse

2. Change the diet order immediately

3. Meet with the client to review their diet

4. Explain why the food is not allowed

The correct answer is: Meet with the client to review their diet

When a client requests a food not on their diet, the first appropriate step is to meet with the client to review their diet (Option C). By doing so, the dietary manager can clarify the client's preferences and address any potential misunderstandings. It allows for a personalized approach where the dietary manager can discuss the reasons behind the diet restrictions and explore alternative food options that align with the client's dietary needs and preferences. This step demonstrates active listening and promotes client-centered care in managing the client's dietary requirements. Option A, verifying with the nurse, may be necessary later on to ensure alignment with medical instructions, but meeting with the client should be the initial step. Changing the diet order immediately (Option B) without understanding the client's perspective and preferences could lead to miscommunication and dissatisfaction. Lastly, while explaining why the food is not allowed (Option D) is important, it should come after meeting with the client to review their diet to ensure effective communication and understanding between the client and the dietary manager.